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Peptide Pilots
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Privacy and cookie notice

Last updated 7 August 2026

This notice explains how Peptide Pilots handles personal data collected through peptidepilots.com and in the course of supplying research materials.

1. Data we collect

  • Order data: name, organisation, billing and delivery address, email, phone.
  • Eligibility data: institutional details or documentation you send to support an order.
  • Payment data: handled by our payment provider; we receive confirmation and the last digits of the card, never the full card number.
  • Correspondence: messages you send us and our replies.
  • Technical data: IP address, device and browser information, pages visited.

2. Why we process it

  • To take, verify, fulfil and deliver your order (performance of a contract).
  • To meet legal, tax, customs and record-keeping duties (legal obligation).
  • To prevent fraud, misuse and prohibited supply (legitimate interests).
  • To send marketing, only where you have opted in (consent, withdrawable at any time).

3. Who we share it with

Payment processors, carriers and customs brokers, our accountants and IT providers, and public authorities where the law requires. We do not sell personal data.

4. International transfers

Where data is transferred outside your country, we rely on recognised safeguards such as adequacy decisions or standard contractual clauses.

5. Retention

Order, tax and customs records are kept for the statutory period applicable to us (commonly six to ten years). Enquiries that do not lead to an order are deleted within 24 months. Marketing consents are kept until withdrawn.

6. Your rights

Subject to local law, you may request access, correction, deletion, restriction, portability or object to processing, and withdraw consent. Contact us using the details on our legal information page. You may also complain to your national data-protection authority.

7. Cookies

  • Strictly necessary: session, basket and security cookies. These cannot be switched off.
  • Preference: remember choices such as region or units.
  • Analytics: aggregate usage measurement, set only with your consent.

You can clear or block cookies in your browser settings; strictly necessary cookies must remain enabled for checkout to function.

8. SMS and text messaging

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

9. Security

We use encryption in transit, access controls and least-privilege administration. No online service can be guaranteed completely secure; report any suspected issue to us immediately.